Labellerose Return and Refund Policy

Refund policy

At Labellerose, a Mapulse KlG brand, we are committed to ensuring that you are satisfied with your purchase. If for any reason you are dissatisfied with your purchased Labellerose product, you have the right to return it within 14 days from the date of purchase.

Please note that only unused products can be returned in the same condition in which they were received and in the original packaging. Products that are not in their original condition or are damaged are not eligible for return.

Refund

After we receive and inspect the returned Labellerose product, we will inform you of the status of your refund. If the return is approved, the refund will be made to the original payment method. Refund processing time may vary depending on the payment service provider.

Return

To return a Labellerose product, please first contact us at  info@labellerose.ch  and provide your order number and the reason for the return. After receiving confirmation, you can return the product to the address provided.

Shipping costs for returning the Labellerose product are the responsibility of the customer and will not be refunded unless the product has defects or is an error on Labellerose’s part.

 

Do you charge a restocking fee?

 

 No restocking fee will be charged.

 
Do you exchange your products?

 

The product can be exchanged provided it is undamaged and still in the original packaging.

 
After placing the order, can the customer cancel the order?

 

The order can be canceled within one day.

 

Does the customer have to pay for the return shipping?

 

Yes, the customer must bear the postage costs for the return themselves.

 

Customer service and contact

If you have any further questions about returning or refunding Labellerose products, please do not hesitate to contact us. Contact our customer service team at or by email at info@labellerose.ch

Please note that this policy is intended as a guide and is subject to change or adjustment. We encourage you to review this policy periodically to stay up to date. info@labellerose.ch

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